Frequently Asked Questions

Payment and Shipping

1. What payment methods do you accept?
Payments are all made securely via PayPal. You may pay using your PayPal account or using major credit cards, such as MasterCard, Visa, Discover, and American Express.

2. How much is the shipping fee?
Shipping costs only USD10.

3. How long is shipping transit time?
Delivery to Canada usually takes 1 week.


Runners / Products

4. Are natural carpets durable?
Yes, natural carpets will normally wear better on a rub test compared to a domestic carpet.

5. Is the border included with the stair runner?
All the rug runners (except for those with striped borders) can come with a high quality border in a color of your choice (beige, brown, rust, or black).

6. Do you offer professional stair runner fitting services?
Yes, if you would like professional help, especially for trickier cases such as spiral staircases, you may give us a call at our toll free number, 1877 355 2032, and we will be glad to assist you

7. How do I maintain my rugs?
Frequently vacuum and sweep your rugs. Try not to tread on them when you have muddy shoes on.

8. How do I clean my rugs?
If you spill any liquids on your carpet, use a dry cloth or terrycloth towel to blot dry that area. Do not rub. Then, use a hair dry on low setting to dry that area thoroughly. For stains on your carpet, blot the affected spot withmild soap and water, then dry using the same process outlined earlier.

On the other hand, solids that spill on your carpet must be scraped out.

Clean your stair runners with a dry rug cleaning powder, which you can get from any regular carpet store.

There are also professional carpet cleaners out there who can help you out.

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